Privacy policy

Insight Community – Privacy Notice

This Privacy Notice explains how the organisation collects, uses and protects your personal information when you join and participate in the Insight Community.

The Insight Community is an online research community where members can take part in surveys, polls, discussions and other research activities to help improve products, services, communications and customer experiences.

The community is hosted by an independent research platform provider acting on behalf of the organisation. The platform provider processes your personal data only under the organisation's instructions and in accordance with applicable data protection legislation.

Participation in the Insight Community is entirely voluntary, and you may withdraw at any time. Details of your rights are explained below.

We are committed to handling your personal information transparently, securely and lawfully.

What this Privacy Notice covers

This Privacy Notice explains:

  • What information we collect.

  • What information we hold about you.

  • How we use your information.

  • The lawful bases for processing your information.

  • Who we share your information with.

  • Your rights.

  • How to contact us.

Information We Collect

We collect information that you choose to provide when you:

  • register for the Insight Community;

  • complete surveys, polls or discussion activities;

  • post content within the community;

  • contact us with questions or support requests; or

  • report a technical problem.

We also collect certain technical information automatically when you use the community, including where available:

  • IP address;

  • browser type;

  • operating system;

  • device information; and

  • usage information necessary to operate, maintain and secure the platform.

This technical information is used for administration, security, troubleshooting and statistical reporting. It is not generally used to identify you personally.

Information We Hold

To administer your membership, we typically collect information such as:

  • your name;

  • your email address;

  • profile and demographic information relevant to research activities; and

  • your responses to research activities in which you choose to participate.

Occasionally we may request additional information where necessary for a particular research activity, such as a postal address to deliver a prize or incentive. We will always explain why additional information is required.

We only collect information that is reasonably necessary for the purposes described in this Privacy Notice.

Lawful Bases for Processing

The organisation processes personal data using one or more lawful bases under applicable data protection legislation.

Depending on the circumstances, these may include:

  • your consent;

  • performance of a contract;

  • compliance with a legal obligation;

  • the organisation's legitimate interests; or

  • another lawful basis appropriate to the specific research activity.

Where consent is required, you will be asked to provide it separately. You may withdraw your consent at any time where processing relies upon it.

How We Use Your Information

We use your information to:

  • administer your membership of the Insight Community;

  • invite you to research activities that are relevant to you;

  • personalise your experience within the community;

  • administer incentives, prize draws or rewards where applicable;

  • respond to your enquiries and provide technical support;

  • analyse research findings;

  • generate aggregated or anonymised insights;

  • improve products, services, communications and customer experiences; and

  • maintain the security and integrity of the platform.

Research findings are generally analysed and reported in aggregated or anonymised form wherever possible. This means that reports do not normally identify individual participants.

Sharing Your Information

The organisation is the data controller for personal information collected through the Insight Community.

The organisation uses an independent research platform provider to host and administer the community. The platform provider processes personal data only on the organisation's behalf and under appropriate contractual safeguards.

We may also share aggregated or anonymised research findings internally to support decision-making.

Where necessary, we may share personal information with trusted service providers who assist us in operating the community. These providers are required to protect your information and may only use it for the services they provide to us.

We will not sell your personal information.

Your Rights

Subject to applicable data protection legislation, you may have the right to:

  • access the personal information we hold about you;

  • correct inaccurate or incomplete information;

  • request deletion of your personal information;

  • restrict or object to certain processing activities;

  • withdraw your consent where processing relies upon consent;

  • request a copy of your personal information in a commonly used electronic format, where applicable; and

  • withdraw from individual research activities or leave the Insight Community at any time.

Please note that research findings that have already been anonymised or incorporated into aggregated reporting cannot usually be removed, as individual participants can no longer be identified.

If you wish to exercise any of these rights, please contact the organisation using the contact details provided in its Privacy Notice or on the community website.

If you are not satisfied with how your personal information has been handled, you may have the right to lodge a complaint with the relevant data protection authority.

Cookies

The Insight Community uses cookies to support the operation of the platform.

These may include:

  • session cookies that expire when you close your browser;

  • cookies that prevent duplicate participation in research activities where appropriate;

  • temporary cookies that save your place while completing a survey; and

  • authentication cookies that keep you signed in between visits.

These cookies are used only to operate the community effectively and are not intended to track your browsing activity outside the platform.

You can manage or delete cookies at any time through your browser settings, although some functionality may be affected.

Security

The organisation and its research platform provider take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access to personal information is restricted to authorised personnel who require it to perform their duties.

Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in legal requirements, technology or the way the Insight Community operates.

The latest version will always be available on the community website.

Last updated: [Month Year]