Insight Community – Frequently Asked Questions
About the Insight Community
What is the Insight Community?
The Insight Community is an online research community where members are invited to share their views through surveys, polls and discussions. It is a research and insight platform designed to help organisations better understand the needs, opinions and experiences of their audiences.
What is the Insight Community for?
The Insight Community provides an ongoing way for the organisation to hear directly from its members about topics that matter – from communications and services to new ideas, products and experiences. Your feedback helps inform future decisions and improvements.
What is the Insight Community not?
The Insight Community is a market research community. It is not a customer support service, complaints channel, safeguarding service or formal feedback mechanism.
If you need assistance, wish to raise a complaint or require support, please use the organisation's official support channels.
This distinction is made clear throughout the community.
Who runs the Insight Community?
The Insight Community is managed by the organisation, with the platform hosted and operated by an independent market research provider acting as the organisation's data processor.
Joining the Insight Community
Who can join?
Membership is open to individuals who have been invited or who meet the eligibility criteria determined by the organisation.
How do I join?
Visit the community website and select Sign up. You will be asked to complete a short registration questionnaire so that we can invite you to research that is relevant to you. Registration only takes a few minutes.
Is membership free?
Yes. Membership of the Insight Community is completely free.
Do I have to take part in every activity?
No. Participation in all surveys, polls and discussions is entirely voluntary. You are free to decide which activities you take part in and may leave the community at any time.
Taking Part
What kinds of activities will I be invited to take part in?
You may be invited to participate in:
Short polls – quick, single-question votes on a topic.
Surveys – a series of questions on a particular subject, typically taking 5–15 minutes to complete.
Discussion activities – opportunities to share your thoughts and ideas in more detail.
Where appropriate, we may also share summaries of research findings and explain how feedback has helped shape decisions.
How often will I be contacted?
We aim to contact members only when there is relevant research available. Most members can expect to receive a small number of invitations each month, although this may vary depending on current research activity.
Will I receive anything for taking part?
Some research activities may include incentives, prize draws or other rewards. Where these are available, the details will be clearly explained in the invitation. Participation is always voluntary, regardless of whether an incentive is offered.
Can I see the results of surveys I take part in?
Where appropriate, we will share summaries of research findings and updates on how member feedback has influenced decisions. We want you to understand the value of your participation.
Your Data and Privacy
Who holds my personal data?
The organisation is the data controller. The online research platform is provided by an independent service provider acting as the organisation's data processor.
What data do you collect about me?
When you register, we collect information such as your name, email address and basic profile information that helps us invite you to relevant research activities.
Depending on the research you choose to participate in, we may ask for additional information. We will always explain what information is being collected and why.
We also collect standard technical information, such as your IP address, browser type and device information, for system administration, security and platform performance.
How is my data used?
Your information is used to:
Send relevant research invitations.
Personalise your community experience.
Administer your membership.
Produce aggregated research findings that help improve products, services, communications and customer experiences.
Personal data is processed in accordance with the organisation's Privacy Notice and applicable data protection legislation. Where consent is required for a specific activity, such as entering a prize draw, it will be requested separately.
Your individual survey responses are not shared outside the organisation except where necessary to operate the research platform. Research findings are normally reported in aggregated or anonymised form.
Will my data be shared or sold?
No. Your personal data will never be sold.
Where necessary, trusted service providers process information on the organisation's behalf under appropriate contractual and security arrangements. Aggregated or anonymised research findings may be shared internally to support decision-making.
How do I access or delete my data?
You have rights regarding your personal data, including the right to access, correct or delete your information, subject to applicable law. You may also withdraw from individual research activities or leave the Insight Community at any time.
If you wish to exercise your rights or have questions about how your personal data is used, please contact the organisation using the contact details provided in its Privacy Notice.
If you are not satisfied with how your request has been handled, you may have the right to complain to your local data protection authority.
What cookies does the Insight Community use?
The Insight Community uses cookies to support the operation of the platform.
These may include:
Session cookies, which expire when you close your browser.
A temporary cookie that saves your place while completing a survey.
A persistent cookie that keeps you signed in between visits, if you choose to remain logged in.
You can manage or delete cookies at any time through your browser settings.
Leaving the Insight Community
How do I unsubscribe?
You can leave the Insight Community at any time by logging into your account and following the instructions to close your membership, or by using the unsubscribe link included in research invitation emails.
What happens to my data if I leave?
If you leave the Insight Community, your personally identifiable information will be handled in accordance with the organisation's data retention policy and applicable data protection legislation.
Any information that has already been incorporated into anonymised or aggregated research findings will remain in that form, as individuals can no longer be identified from it.
Getting Help
I have a technical problem with the site. Who do I contact?
If you experience technical difficulties using the platform, please contact the organisation using the support details provided on the community website.
I want to raise a complaint or request support. Where should I go?
The Insight Community is not intended for customer support, complaints or safeguarding matters.
Please contact the organisation through its official customer service or support channels.
In an emergency, always contact your local emergency services.
I have a question that isn't answered here. Who can I contact?
Please visit the community website or use the contact details provided there. We will be happy to assist you.
Last updated: [Month Year]